Privacy Policy

Last updated: October 16, 2026

1. Introduction

UAB All Systems Operational ("OpenMail", "we", "us", or "our") operates https://openmail.sh and related domains (the "Service").

This Privacy Policy governs your visit to our Service and explains how we collect, use, safeguard, and disclose information resulting from your use of the Service.

We use your data to provide, operate, and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined here, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Our Terms of Service ("Terms"), together with this Privacy Policy, constitute your agreement with OpenMail.

2. Definitions

• SERVICE means the https://openmail.sh website, APIs, dashboard, and integrations operated by OpenMail.
• PERSONAL DATA means data about a living individual who can be identified from those data.
• USAGE DATA means data collected automatically from use of the Service or Service infrastructure.
• COOKIES are small files stored on your device.
• DATA CONTROLLER means the entity that determines the purposes and means of processing personal data. For purposes of this Privacy Policy, OpenMail is a Data Controller.
• DATA PROCESSORS / SERVICE PROVIDERS means third parties who process data on our behalf.
• DATA SUBJECT means any individual whose Personal Data is processed.
• USER means the individual or entity using the Service.

3. Information Collection and Use

We collect several types of information to provide and improve the Service.

4. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Cookies and Usage Data
• Address, State, Province, ZIP/Postal code, City
• First name and last name
• Email address

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies

The only cookie we set is the session cookie that keeps you signed in to the console. It is necessary for the Service to work, and clearing it simply signs you out.

We use no advertising, profiling, or cross-site tracking cookies. Our analytics are configured to store nothing on your device: traffic analytics on our marketing site are cookieless, and the console keeps its analytics state in memory for the life of the page. That is why we do not ask you to accept or decline cookies.

Our documentation at docs.openmail.sh is hosted by Mintlify and follows their cookie practices rather than ours.

Email & API Data

As an email infrastructure provider, OpenMail processes email metadata and content solely on behalf of customers, according to customer instructions. OpenMail does not access or use email content except as necessary to provide the Service.

AI Assistant Connections (MCP)

You can connect OpenMail to AI assistants such as ChatGPT, Codex, Claude, and Cursor through our MCP server at mcp.openmail.sh. When you connect one, you choose which permissions it gets: reading mail, setting up inboxes, sending mail, and managing domains.

• What the assistant can access: the inboxes, messages, attachments, and domains in your organisation that the granted permissions cover.
• Who receives it: mail content the assistant reads is returned to that assistant's provider (for example OpenAI for ChatGPT) and handled under their privacy policy. We do not sell this data or use it to train models.
• What we store: a record of the connection (the client name and the permissions granted), an access token that expires after 1 hour, and a refresh token that expires after 30 days.
• Usage analytics: for each tool call we record the tool name, the client, timing, errors, and a short description of the purpose, in PostHog. We remove recipients, subjects, message bodies, and tool results before anything is recorded.
• Your controls: revoke a connection at any time from console.openmail.sh/settings/mcp. Revoking stops access immediately and invalidates its tokens.

5. Use of Data

OpenMail uses collected data to:

• Provide and maintain the Service
• Notify users of changes or updates
• Provide customer support
• Monitor usage and performance
• Detect and prevent abuse, fraud, or security issues
• Enforce contractual obligations
• Process billing and payments
• Provide product announcements and marketing communications (unless opted out)
• Comply with legal obligations
• Any other purpose with your consent

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Email conversations you delete are first moved to Trash, where they stay for up to 30 days unless you remove them sooner. Email that leaves Trash, and individual messages deleted through the API, stop being accessible immediately and are permanently erased from our systems, including message content and attachments, within a further 30 days. Deleting an inbox erases its email immediately.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the European Union and choose to provide information to us, please note that we transfer the data, including Personal Data, to the European Union and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

OpenMail will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Disclosure of Data

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other cases

We may disclose your information also:

• to contractors, service providers, and other third parties we use to support our business;
• to fulfill the purpose for which you provide it;
• with your consent in any other cases.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. GDPR Data Protection Rights

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at support@openmail.to

In certain circumstances, you have the following data protection rights:

• the right to access, update or to delete the information we have on you;
• the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
• the right to object. You have the right to object to our processing of your Personal Data;
• the right of restriction. You have the right to request that we restrict the processing of your personal information;
• the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
• the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

11. California Consumer Privacy Act (CCPA / CPRA)

California residents may request:

• Disclosure of collected Personal Data
• Deletion of Personal Data
• Confirmation that data is not sold

Requests may be made by emailing support@openmail.to

12. Service Provider

We may use third-party Service Providers to operate the Service. These providers access Personal Data only to perform services on our behalf and are contractually obligated to protect it.

13. Subprocessors

We use the following subprocessors to operate the Service. Each processes data only as necessary to provide their service and is contractually bound to protect your data. We may update this list from time to time; material changes will be communicated via email or in-product notice.

To object to a new subprocessor or request more information, contact us at support@openmail.to.

14. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

15. Children's Privacy

Our Services are not intended for use by children under the age of 18 ("Child" or "Children").

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and, where appropriate, communicated via email or in-product notice.

17. Contact Us

If you have questions about this Privacy Policy, contact us at:

support@openmail.to

To report abuse or misuse of OpenMail infrastructure, email abuse@openmail.to.

UAB All Systems Operational

Vilnius, Lithuania 🇪🇺